BibTeX records: Hernan E. Villanueva A.

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@inproceedings{DBLP:conf/icebe/AFM17,
  author    = {Hernan E. Villanueva A. and
               Alireza Faed and
               Miguel A. Truffa M.},
  title     = {Knowledge Model to Manage Customer Satisfaction Based on Claims},
  booktitle = {14th {IEEE} International Conference on e-Business Engineering, {ICEBE}
               2017, Shanghai, China, November 4-6, 2017},
  pages     = {195--200},
  year      = {2017},
  crossref  = {DBLP:conf/icebe/2017},
  url       = {https://doi.org/10.1109/ICEBE.2017.38},
  doi       = {10.1109/ICEBE.2017.38},
  timestamp = {Thu, 01 Mar 2018 00:18:22 +0100},
  biburl    = {https://dblp.org/rec/bib/conf/icebe/AFM17},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@proceedings{DBLP:conf/icebe/2017,
  editor    = {Omar Hussain and
               Lihong Jiang and
               Xiang Fei and
               Ci{-}Wei Lan and
               Kuo{-}Ming Chao},
  title     = {14th {IEEE} International Conference on e-Business Engineering, {ICEBE}
               2017, Shanghai, China, November 4-6, 2017},
  publisher = {{IEEE} Computer Society},
  year      = {2017},
  url       = {http://ieeexplore.ieee.org/xpl/mostRecentIssue.jsp?punumber=8118205},
  isbn      = {978-1-5386-1412-9},
  timestamp = {Thu, 01 Mar 2018 00:18:22 +0100},
  biburl    = {https://dblp.org/rec/bib/conf/icebe/2017},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
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