BibTeX records: Hernan E. Villanueva A.

download as .bib file

@inproceedings{DBLP:conf/icebe/AFM17,
  author       = {Hernan E. Villanueva A. and
                  Alireza Faed and
                  Miguel A. Truffa M.},
  editor       = {Omar Hussain and
                  Lihong Jiang and
                  Xiang Fei and
                  Ci{-}Wei Lan and
                  Kuo{-}Ming Chao},
  title        = {Knowledge Model to Manage Customer Satisfaction Based on Claims},
  booktitle    = {14th {IEEE} International Conference on e-Business Engineering, {ICEBE}
                  2017, Shanghai, China, November 4-6, 2017},
  pages        = {195--200},
  publisher    = {{IEEE} Computer Society},
  year         = {2017},
  url          = {https://doi.org/10.1109/ICEBE.2017.38},
  doi          = {10.1109/ICEBE.2017.38},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icebe/AFM17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
a service of  Schloss Dagstuhl - Leibniz Center for Informatics