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Journal of Service Science, Volume 1

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Volume 1, Number 1, June 2009

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Hyunsoo Kim:
Service science for service innovation. 1-7
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Jong-Woun Youn, Kwangtae Park:
University development models and efficiency analysis. 9-30
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WoongChul Choi, DaeHun Yoo:
Software assurance towards better IT service. 31-56
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Si-yeon Kim, Youn-Tae Lee:
Accelerating the growth of u-Healthcare in Korea: Conceptualizing and classifying from service perspective. 57-81
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Sam-Kwon Jung, Hyung-ihn Choe, Jeoung-Woo Byun:
Internet marketing strategy of a wholesale tour agency in Korea: Case of Hana Tour. 83-104
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Daihwan Min, Lili Wan:
Switching factors of mobile customers in Korea. 105-120

Volume 1, Number 2, December 2009

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Luis Rubalcaba, Gisela Di Meglio:
Services in EU competition policy. 121-146
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Haeil Ahn:
On the profit gains of competing reverse channels for remanufacturing of refillable containers. 147-189
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Kyoung-won Park, Ju-Young Park:
The role of shopping goals on customer loyalty. 191-210
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Chang-Kuk Ahn, Cheong-woon Kang, Jai-Hyoung Park, Seong Taek Rim:
An application of human performance technology: A case study at LG CNS. 211-225
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Jae Hoon Shin, Daihwan Min, Lili Wan, Jong Hee Kim:
IT service 2.0: A case study of smart vending machines in Beijing. 227-243

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