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ORCIDInternational Journal of Services Technology and Management, Volume 16
Volume 16, Number 1, 2011
- Michael Johnson:
Public sector e-procurement: a study of benefits from e-markets in the local government sector. 1-27 - Shu-Ping Lin
, Ya-Hui Chan:
Enhancing service quality improvement strategies by integrating Kano's model with importance-performance analysis. 28-48 - Colin C. Cheng, Dennis Krumwiede:
The effects of market orientation on new service performance: the mediating role of innovation. 49-73 - Jungmann Lee, Kiyong Om, Changi Nam:
A wireless telecommunications technology policy for digital life in Korea. 74-90 - Shun-Hsing Chen, Chen-Kuo Pai, Fei-Yun Chen:
The establishment of appropriate service strategy for banking industry customers with different value. 91-106 - Feng He, Rong Chen:
R&D, advertising and firm technical efficiency: an empirical analysis on Chinese and Japanese household appliance industry. 107-122
Volume 16, Number 2, 2011
- Jennifer Wilby, Linda A. Macaulay, Babis Theodoulidis:
Intentionally holistic knowledge intensive service systems. 126-140 - Ian Miles:
From knowledge-intensive services to knowledge-intensive service systems. 141-159 - Michael H. Lyons:
Two contexts of knowledge intensive service systems: high contact and mass market. 160-171 - Christoph Heitz, Marcel Dettling, Andreas Ruckstuhl:
Modelling customer lifetime value in contractual settings. 172-190 - Wout Hofman, Yao-Hua Tan:
Requirements for modelling interoperability in knowledge intensive service systems based on BeerLL. 191-207 - Ye Wang, Jie Sun, Liping Zhao, Xinyu Wang, Xiaohu Yang, Aleksander J. Kavs:
Understanding quality requirements in knowledge intensive service systems. 208-221
Volume 16, Numbers 3/4, 2011
- Colin Cheng:
Dynamic service innovation capability, radical service innovation and open business models. 229-242 - Marko Ropret, Peter Fatur, Karmen Rodman, Borut Likar:
Factors of successful innovation in services. 243-261 - Mahamadou Biga-Diambeidou, Frédéric Nlemvo:
Performance and growth dynamics in young service firms: an exploratory study. 262-279 - Sun K. Kim:
Evaluation of design for service innovation curriculum: validation framework and preliminary results. 280-297 - Pascal Paillé, Denis Morin, François Grima:
Managing commitment to customer in the public sector: highlight the role of the supervisor. 298-317 - Tor Helge Aas:
Management control of service innovation activities: an exploratory investigation of best practice. 318-336 - Xiaolin Zheng, Zhen Lin, Jianyue Wang, Yijun Bei:
Rule-based service charging method for composite services. 337-355
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