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ORCIDInternational Journal of Information Systems in the Service Sector, Volume 5
Volume 5, Number 1, 2013
- Nitesh Bharosa
, Marijn Janssen, Satiesh Bajnath:
Deriving Principles for Guiding Service Encounters: A Participative Design Research Approach. 1-16 - Lawrence F. Cunningham, Clifford E. Young, Zuohao Hu:
Comparing Hybrid Services in the United States and China. 17-32 - Aparna Gupta, Chaipat Lawsirirat:
Developing Service Operations Strategy for Optimal Delivery of Long-Term Service Agreements Using an Integrated Risk Framework. 33-67 - Stelios Tsafarakis, Pavlos Delias, Nikolaos F. Matsatsinis:
A Service-Oriented Approach for the Optimal Product/Service Design Business Process. 68-81 - Mahil Carr, Vadlamani Ravi, G. Sridharan Reddy, D. Veranna:
Machine Learning Techniques Applied to Profile Mobile Banking Users in India. 82-92
Volume 5, Number 2, 2013
- Fernando Paulo Belfo:
A Framework to Enhance Business and Information Technology Alignment Through Incentive Policy. 1-16 - Sílvia C. Fernandes:
Main Differentiating Issues in Aligning Information Systems with Business Performance. 17-29 - Biswadip Ghosh, Tom E. Yoon, Janos Fustos:
Enhancing Functional Fit with Continuous Training During the ERP Post-Implementation Phase. 30-45 - Lerina Aversano, Maria Tortorella:
Tracing Links Between Business Processes and Software Systems. 46-64 - Jay Ramanathan, Rajiv Ramnath:
Stakeholder Ontology and Mining for Improving Complex Services. 65-79 - Jonatan Jelen, Matthew Robb, Kaleem Kamboj:
Putting the "Design" Back into Organizational Design: The Case of High Social Value-Creative Business Models. 80-93
Volume 5, Number 3, 2013
- Adriana S. Vivacqua, Marcos S. Ferreira, Jano Moreira de Souza:
Tools to Assist Meeting Planning. 1-18 - Joseph Chi-Ho So, Po-Choi Wong:
Resource Acquisition from Set-Top-Boxes for Service Provision. 19-34 - Mokhtar Soltani, Sidi Mohamed Benslimane:
Ontology-based Multi-Objective Evolutionary Algorithm for Deriving Software Services from Business Process Model. 35-53 - Zhiyuan Fang, Li Wei:
Cloud Service Platform: Hospital Information eXchange(HIX). 54-62 - LieHuo Chen, Qiang Liu, Xiaoguang Sun:
PTBL: A Learning Model Based on PBL and TBL for Training Soft Skills Supported by 3D Virtual Pedagogical Platform(3DVPP). 63-84
Volume 5, Number 4, 2013
- Elina Varamäki, Erno Tornikoski, Sanna Joensuu, Kari Ristimäki, Andreu Blesa, Maria Ripolles:
Entrepreneurial Intentions among Higher Education Students in Finland and Spain: Developing and Piloting a Survey Instrument. 1-16 - Maria Vincenza Ciasullo, Giulia Monetta:
A Renewed University Governance: Changes and Perspectives from the Italian Context. 17-31 - Megan L. Moundalexis, Barin N. Nag:
Decision Making, Dashboard Displays, and Human Performance in Service Systems. 32-46 - Francisco Chia Cua, Steve Reames:
Theory versus Application: A Study to Determine the Right Choice in Deploying an Enterprise Resource Planning (ERP) System. 47-62 - Arlene J. Nicholas, John K. Lewis:
Learning Enhancement or Headache: Faculty and E-Textbooks. 63-71 - Aparna Gupta, Chaipat Lawsirirat:
Minimizing the Risk of Shortfall in Cash Flow for Long-Term Service Agreements Provision. 72-92
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