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ORCIDSIGUCCS 2019: New Orleans, LA, USA
- Bob Haring-Smith, Keith "Mac" McIntosh, Becky Lineberry:
Proceedings of the 2019 ACM SIGUCCS Annual Conference, SIGUCCS 2019, New Orleans, LA, USA, November 03-06, 2019. ACM 2019, ISBN 978-1-4503-5774-6
Keynote Address
- Audrey Watters:
Cybernetic Education: The History of the Future of Teaching Machines. 1 - Jaime Casap:
The Speed of Learning. 2
Paper Session - Monday 10:45-11:45
- Carol Currie Sobczak:
Building an Information Technology Professional Development Program from Scratch. 3-5 - Alexa J. Spigelmyer, Darren Hron:
Re-Planting All Your Trees in One Forest: Deploying an Enterprise Wide Active Directory at Penn State. 6-9 - Muhammed Naazer Ashraf:
Case Study of Building a High-Performance Team: Endpoint Engineering Experiment. 10-14 - Owen G. McGrath:
AR/VR Strategy Considerations for Academic Computing Services. 15-18
Abstract Only (Panel)
- Corin Walker, Tomeka Nolen, Jinlan Du, Heather Davis:
Applying Design Thinking. 19
Paper Session - Monday 1:00-2:00
- Lindsey Freer:
Strategies for Career Resilience in the Face of Economic Uncertainty. 20-22 - Kathryn Fletcher:
Innovative Uses for an Online Survey Tool at WVU. 23-28 - R. Kevin Chapman:
Be Careful what you Wish for. 29-35 - Kristi Lenz:
Communication Skills and Teaming are a Project Manager's Best Tools. 36-39
Abstract Only (Panel)
- Melissa Doernte, Arik Broman, Tiffany Lieuw:
Supporting Students and Technology at Stanford University. 40
Paper Sessions - Monday 2:15-3:15
- Trevor Freeland, Kendra Strode:
Student Staff in IT: From "just a job" to a career. 41-46 - Eric Handler:
Virtual Reality: Classroom Tool or Classroom Fool? 47-50 - Masaru Okumura, Sho Fujimura:
How Do you Migrate your System to the Cloud Environment? An Example of Conversion from Silo Type to Horizontal Type. 51-56 - Mo Nishiyama:
Cook 'em Like Gumbo. 57-60 - Karl V. Owens, Michael Suskin, Chris Wiesemann:
Bringing Campus Experience to Online Classes. 61-63
Paper Sessions (Lightning Talks) - Monday 3:45-4:45
- Laurie Fox:
My SIGUCCS Book Report. 64 - Dan R. Herrick:
SustainabiliIT: Maximizing Surplus Equipment Viability with Community Engagement. 65 - Mo Nishiyama:
Productivity Pants. 66 - Alexa J. Spigelmyer, Julio G. Appling:
You're (Probably) Not Bad at Your Job: Impostor Syndrome and IT Work. 67
Paper Sessions - Tuesday 9:00-10:00
- Ella Tschopik:
Improving Leadership Through Improv. 68-69 - Rebekah Lineberry:
Solve and Evolve: Practical Applications for Knowledge-Centered Service. 70-75 - Yoshitaka Kihira, Takashi Yamanoue, Motoo Tanaka, Eiji Sato, Yutaka Otsuka:
Automating a Part of the Assessment of a University using Excel. 76-81 - Jeffrey Kontio, Preston Radtke:
An A11Y-ance. 82-85
Abstract Only (Panel)
- Iris Du, Heather Davis, Corin Walker, Tomeka Nolen:
Digital Transformation from Day One. 86
Paper Sessions - Tuesday 1:00-2:00
- Mark C. J. Davis Jr.:
How's your EQ? - Let's find out! 87-88 - Timothy Palumbo, Grant Hittinger:
How Student Workers Saved the Day. 89-96 - Martin Geier
, Samarjit Chakraborty:
Challenges in IT Operations Management at a German University Chair - Ten Years in Retrospect. 97-103 - Russell E. McMahon:
Improvisation for the Rest of Us and Those Who Want to Be Better Communicators. 104-109
Abstract Only (Panel)
- Laurie Fox, Dan Herrick, Beth Lynn Nolen, Jason Vaughn, Kathy Fletcher:
Productivity Panel & Discussion. 110
Paper Sessions (Posters) - Tuesday 2:15-3:45
- Heather Davis:
If You Specialize It, They Will Attend. 111 - Beth Lynn Nolen:
Developing Technology Training Videos. 112-116 - Sho Fujimura, Fuminori Tanizaki, Masaru Okumura:
Contemplating Public NTP Service Issues: How to Terminate Large-scale Infrastructure Service. 117-120 - Kazuhiro Mishima, Takahiro Nemoto, Yoichi Hagiwara, Takahiko Tsujisawa:
First Year's Actual Operational Results of Efficient Security Measure System with Automatic Isolation in TUAT. 121-124 - Gina Donovan:
No One Has Any Time. 125-126 - Yoshiaki Kasahara, Takao Shimayoshi, Tadayuki Miyaguchi, Naomi Fujimura:
Migrate Legacy Email Services in Kyushu University to Exchange Online. 127-131 - Tsuyoshi Akiyama, Takayuki Nagai, Hideo Masuda, Hiromi Yamaoka:
How to Integrate On-premise Authentication System into Cloud Services: Single Sign-on for Office365. 132-134 - Takao Shimayoshi, Yoshiaki Kasahara, Naomi Fujimura:
Renovation of the Office 365 environment in Kyushu University: Integration of Account Management and Authentication. 135-139 - Hiromi Yamaoka, Kazuki Yamamoto, Takayuki Nagai, Hideo Masuda:
Case Study of Implementing an IT Service Desk Ticketing System at Small Computer Center. 140-144 - Jason S. Glenn, Kenneth L. Rose:
Establishing Governance for Project and Service Management. 145-147 - Kirsten Petersen:
It Takes an IT Village to Raise a Service Desk. 148-151
Paper Sessions (Lightning Talks) - Tuesday 4:00-5:00
- Dan R. Herrick:
In Defense of the Monolith: How Standards are Good News for Innovation. 152 - Eric Handler:
Badges: Do We Need to Show You Some Stinkin' Badges? 153 - Travis Freudenberg:
Barrels, Buggy Whips, And BASIC - A Historical And Personal Perspective On Skill Obsolescence. 154
Paper Sessions - Wednesday 9:00-10:00
- Adam Mikeal:
From Patient to Population. 155-159 - Karl V. Owens:
Organizing Decentralized Helpdesks. 160-164 - Shamar Ward, Mechelle Gittens, Nicholas Rock, Keone James:
CampusEMonitor: Intelligent Campus Environment Room Monitoring System. 165-172 - Mark C. J. Davis Jr., Aixa Pomales:
Slaying the Bad Communication Beast! 173-175
Paper Sessions - Wednesday 10:15-11:15
- Ajayi Ekuase-Anwansedo, Akai Smith:
Effect of Cloud Based Learning Management System on The Learning Management System Implementation Process. 176-179 - Vicki Rogers:
Teaching an Old Yellow Jacket New Tricks - Adopting Change Management. 180-187 - Jessica Stockett, Joel F. W. Price:
A Less Dangerous "Ask Us Anything". 188-189 - Edward Morreale:
Think Like a Scientist, Solve Like a Sleuth! An Introduction to Troubleshooting Theory, and How to Make it Accessible to Others. 190-192
Paper Sessions - Wednesday 11:30-12:30
- Mitchell Ochi, Judy Toma, Claire Chun:
Draft Day: How Lessons from Fantasy Football Can Teach About Staffing. 193-195 - Emy Decker, Karen Glover:
Access Service Unbound. 196-198 - Katelin A. Moul:
Avoid Phishing Traps. 199-208
Abstract Only (Panel)
- R. Kevin Chapman:
Mental Health in the IT Workplace. 209
Paper Sessions - Wednesday 1:30-2:30
- Cristina Koorie, Devin Jayetileke:
Jamf is A Verb, Have you been Jamfed? 210-212 - Deb Meyer, Josh Savoy, Patti A. Mitch:
Building Bridges to Outstanding Customer Service. 213-227 - Kirsten Petersen, Andrew Wheeler, Max Cohen:
Creating a "Phoenix" Service Desk. 228-235 - Lisa Brown, Laurie Fox, Miranda Carney-Morris, Beth Lynn Nolen:
Training Faculty: Teaching Goals vs. Tech Tools - Finding a Balance. 236
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