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ORCID39th SIGUCCS 2011: San Diego, CA, USA
- Elizabeth Wagnon, John E. Bucher, Terry Wolff:
Proceedings of the ACM SIGUCCS Fall Conference on User Services 2011, San Diego, CA, USA, November 12-17, 2011. ACM 2011, ISBN 978-1-4503-1023-9
Tuesday November 15, 1: 30PM
- Nik Chaphalkar, Brian Stawowy, Sara Freidbank, Javier Fernández, Amlan Mukherjee:
Developing service assessment metrics. 1-6 - Mark J. Zocher, Loraine Graves:
Unifying the ITS department through ticketing. 7-10 - Kathy Lyons, Ryan Thomas Sharpe:
Divide & conquer. 11-14 - Nicholas Jannini, Bryce Harper:
User state migration tool: migrating to windows 7 with ease and efficiency. 15-20
Tuesday November 15, 2: 30PM
- Michael Cooper:
The mission: teaming with microsoft and adobe for licensing. 21-24 - Takashi Yamanoue, Robert J. Fouser, Tomohito Wada, Masayasu Hidaka, Yusei Suzuki, Masaharu Terada, Akira Takenoshita, Yutoku Beppu, Yoko Nedachi, Koji Yukawa, Holmes Rodriguez, Katsuyuki Suenaga, Yuichi Yamanaka, Toshihiko Okamura, Anne Elizabeth Brasier, Hiroyuki Seto, Kazuhide Dogome, Takeshi Yamada, Noritaka Oto, Masakazu Ito, Munetomo Nedachi:
Information and communication technology infrastructure and management for collaboration with regional universities and colleges. 25-30 - Bobby Siegfried:
Enhanced student technology support with cross-platform mobile apps. 31-34
Tuesday November 15, 4: 00PM
- Kenneth Janz, Dean Feller:
Leveraging both quantitative and qualitative data sources to improve IT help desk support services. 35-42 - Christopher Donald:
Maintaining creative integrity while implementing successful university branding. 43-44 - Thomas J. Mattauch, Hannah W. Pettit:
Revitalize and re-brand your IT image. 45-48 - Kristen Dietiker:
Managing iOS mobile devices. 49-52
Wednesday November 16, 8: 30AM
- Beth M. Rugg:
Charting a new course from blackboard to sakai. 53-60 - Jean Tagliamonte, Chad Fust:
The circle of internal communication. 61-64 - Dan R. Herrick:
This isn't your father's computer lab: computer labs redefined. 65-72 - Vijay Anand, Jafar Saniie, Erdal Oruklu:
Trusted computing architectures for a mobile IT infrastructure. 73-78
Wednesday November 16, 9: 45AM
- Laurie J. Fox, Andy Camidge, Kirk M. Anne:
Can you hear me now?: communicating to the campus community. 79-82 - Hossein Hakimzadeh, Raman Adaikkalavan, Robert Batzinger
:
Successful implementation of an active learning laboratory in computer science. 83-86 - Russell Mark Koan:
IT collaboration across institutions. 87-94 - Stephen G. Lewis, Stacey E. Kimmel-Smith:
Orchestrating an institution-wide transition to google calendar. 95-102
Wednesday November 16, 11: 15AM
- Melisa Tanger-Brown:
UR mobile: there's an app for that! 103-106 - Nathan Carpenter, Ryan Christopher Tucker:
The awkward hallway: getting inside an applicant's head. 107-110 - John B. Tyndall:
The windows 7 build key: redesigning and automating image deployment. 111-118
Poster: Wednesday November 16, 1: 30PM
- Trevor M. Murphy:
Read, write, and present for ACM SIGUCCS conferences. 119-122 - Karen McRitchie:
Superstar student staff teams. 123-128 - Jace Laakso:
The mission: delivering technology information to those who need it most. 129-130 - Naomi Fujimura, Zen-ichi Hirayama:
A comparison of the usage and experience of a file sharing system with different operation policies. 131-134 - Shereese Thomas, Adam Perkins:
The cultivation of a help desk dashboard. 135-140 - Jason Wagner:
What's growing on your keyboards? 141-142 - Nathan Carpenter, Ryan Christopher Tucker:
We've been over this before!: tracking the lifecycles of scheduled events. 143-144 - Debbie Durant:
Which web solution is best for you?: a decision tree. 145-146 - Nason Simpson:
Physical security and data projectors. 147-148 - Dan R. Herrick:
Sun ray self-help guide. 149-152 - Laurie A. Sutch:
A space just for YOU: specialized learning centers. 153-156 - Susan M. Kerr:
Raising the bar: cell phones the GGC way. 157-160 - George F. Claffey Jr., Harry J. Regan:
InnovatEDU a collaboration to reduce higher ed security risk. 161-164
Wednesday November 16, 3: 00PM
- David Christopher Dean:
Windows 7: trials and tribulations. 165-170 - Fred Morris, Chris Higgins:
Investigating and implementing mobility. 171-174 - Matthew T. West:
Ubiquitous computing. 175-182
Wednesday November 16, 4: 15PM
- Gordana Brouilette, Cynthia Dooling, Cheryl Stahler, Cindy Stewart, Janice K. Tulloss:
Team mission: solutions for managing software. 183-188 - Robin Honken, Kenneth Janz:
Utilizing educational lean to enhance the information technology project intake process. 189-194 - Melisa Tanger-Brown:
Leading from the middle. 195-198 - William C. Klein:
CourseCast: a new angle on course capture technology. 199-202
Thursday November 17, 8: 30AM
- Kathy Garramone:
UMConnect one year later: promoting live@edu services. 203-206 - Hideo Masuda, Kazuyoshi Murata, Yuki Shirakawa, Yu Shibuya, Yasuaki Kuroe:
Moodle integration of an automated account enabling system and a user status collection system. 207-210 - Thomas J. Mattauch, Hannah W. Pettit:
Homework and hangovers: the joys of empowering a student staff. 211-214 - Allison Czapracki, Cyd Burrows:
Bringing students and faculty together through mobile devices. 215-218
Thursday November 17, 09: 40AM
- Laurie A. Sutch:
Enriching scholarship: sustaining effective campus collaborations. 219-222 - Dana Peiffer, Benjamin N. Arnold:
Student employees: hire 'em, mold 'em, keep 'em will be a part of our management track. 223-228 - Owen G. McGrath:
Visualizing user activity in open e-learning contexts: challenges and techniques for operational management. 229-234
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