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25th SIGUCCS 1997: Monterey, California, USA
- Dennis Mar, Linda Downing, Jerome Smith:
Proceedings of the 25th Annual ACM SIGUCCS Conference on User Services: Are you ready? Monterey, California, USA, November 09 - 12, 1997. ACM 1997, ISBN 0-89791-990-4 - Cary B. Abend:
Computer center support of an academic library. 1-5 - Dorothy Ann Amsler:
Do a quick conversion: put all our documentation on the web. 7-10 - Jayne Ashworth:
Staff internship or teaching "old dogs" new tricks. 11-17 - Harvey Axlerod:
Creating an atmosphere of responsible computing. 19-22 - Jerry Berkman:
Web design and maintenance. 23-27 - Jim Bostick, John Fritz, Kay Sommers, Jane Hesler:
Email migration: strategies and outcomes. 29-34 - Pete Boysen, Mark J. Van Gorp:
Classnet: automated support of web classes. 35-44 - John E. Bucher:
Fortune cookie management for information technology support professionals. 45-49 - Mark Clark, Nancy Rayner:
Connections for success: creating a community of electronic learners. 51-55 - John R. Cordani, Kenneth Geide, Ramón A. Mata-Toledo:
University jewels and robbers: what are they? 57-61 - Kevin M. Cunningham:
A new opportunity for addressing an old problem: directly impacting the user interface in the web age. 63-64 - Kevin M. Cunningham:
Creating a web-based "self-help" system in a distributed support context. 65-66 - Daniel W. Drake:
Using Linux to solve the problem of mixed operating system LAN services. 67-72 - David Thomas Dudek:
Getting the good ones and keeping them: competing for talented student employees in computing support. 75-80 - Deborah T. Durant:
Tools for bringing support to users through the web. 81-88 - John H. Esbin:
Don't let the millennium bug bite you (or, how to make a silk purse from a sow's ear). 89-95 - Timothy J. Foley:
Combining libraries, computing, and telecommunications: a work in progress. 97-104 - Martyne M. Hallgren:
High speed access to off-campus faculty and staff. 105-109 - Chris Harmon, Jared Riley:
Methods of a small staff coping with the needs of many. 111-115 - Jane Hesler, Jim Bostick, Kay Sommers, John Fritz:
A good man (and woman) is hard to find: attempts to retain qualified staff at Virginia Commonwealth University. 117-122 - Richard A. Hinz, Robert Minato:
Certifying student web authors. 123-125 - Bonnie R. Hites, Richard White:
Technology magic: software distribution at Indiana University. 127-131 - H. Lawrence Hotchkiss, Evelyn V. Stevens, Janet D. Hall, Elizabeth K. Carney:
Electronic support for grade administration at the University of Delaware. 133-139 - David L. R. Houston:
Is paperless painless? 141-145 - Brian M. Johnston, John R. Supra Jr.:
Focusing the academic computing help desk on the needs of customers. 147-152 - Christopher F. Jones:
Dormnet support at Princeton University. 153-156 - Jeffrey A. Jones:
Challenges and changes: the migration of Western Kentucky University from an IBM mainframe environment to a microcomputer, Novell LAN based network. 157-161 - Diane Jung-Gribble:
Heroic effort is not a sustainable model. 163-169 - Karen Kniss:
Bucknell's software service clinic - meeting a computing support challenge. 171-180 - Freja Koch, Pat Kava:
Leverage your transformative technology support. 181-184 - Steven L. Kunz, Wayne J. Hauber:
The ISU Micronet Scout. 185-195 - Richard Lacy, John R. Supra Jr.:
Expanding technology training: using digitized video to facilitate web-based learning. 197-204 - Lida L. Larsen, David J. Henry:
Molding diverse people into a unified web: Diversity Database and Diversity Web. 205-211 - James I. Lesslie:
Partnerships in connectivity extending the campus network. 213-218 - Anne Lind:
A two-tier approach to customer service. 219-222 - Jerry Martin:
Help desk training: art, science, or prayer. 223-227 - Jerry Martin:
Are we ready for distance education? 229-232 - Kathy Mayberry, Steve Pierce:
Residence hall consulting: what we've learned at Penn State. 233-237 - Deborah A. Murphy:
The library starter kit: using new technologies for training and instruction. 239-245 - Carolyn A. Nelson:
The Davis financial information system: using e-mail and the web in a campus-wide training and support program. 247-250 - Andrea Nixon:
Finding our other halves: facilitating curricular change through faculty/staff partnering (abstract). 251 - Jeff Pankin, Mary Ellen Bushnell, Phyllis S. Galt:
Core technology training evolves. 251-254 - Peter L. Peterson, Peter G. Blando:
Producing a campus information technology showcase. 255-261 - Elizabeth R. Pohlhaus:
Consulting through electronic mail. 263-269 - Michael Quiner:
Escaping the paranoid-critical trap. 271-275 - John Joseph Small:
Designing and supporting a web-based electronic reserves project in a university library. 277-281 - John W. Smith:
Making standards work: a "whole-product approach". 283-290 - Marlane C. Steinwart:
Nightmare on Elm Street to It's a Wonderful Life: a port-per-pillow networking experience at Valparaiso University. 291-294 - John R. Supra Jr., Brian M. Johnston:
Toward an integrated approach to information services support. 295-302 - Mary C. Twitchell:
Moving from helpless desk to help desk: practical strategies for improving customer service in a multi-function university help desk. 303-306 - Tracy Wascom:
Getting it together: a practical guide for preparing coordinated, integrated, and accessible documentation for your users. 307-312 - Kurt Webb, Tom Poehlmann:
The sixty second seminar - producing instructional video for the web. 313-318 - Catherine E. Weeks:
How to design an aesthetically-pleasing, ADA-compliant website. 319-326 - Leonard A. White:
Automating information overload: linking databases to the Web. 327-331 - Daniel E. Wilson:
Help desk metamorphosis (from being despised to being valued). 333-339 - Daniel E. Wilson:
Inspiring your users to learn. 341-347 - Keiko Pitter, W. Raney Ellis III, Bret Ingerman:
Yet another reorganization? Building the raft while going through the rapids (panel). 349-361 - Lily Giang, Fellin C. Gregory, Larry Japson, Todd Van Zandt:
Evolving paradigms in student staffing (staffing and organizational issues) (panel). 363 - Alexis D. Gutzman:
Selecting the appropriate middleware for your web-to-database application (workshop). 365-367 - Patricia Searles:
Self-managed service teams: can they, and do they, work (workshop)? 369
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