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5th CONVERSATIONS 2021: Virtual Event

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Asbjørn Følstad, Theo B. Araujo, Symeon Papadopoulos, Effie L.-C. Law, Ewa Luger, Morten Goodwin, Petter Bae Brandtzaeg:
Chatbot Research and Design - 5th International Workshop, CONVERSATIONS 2021, Virtual Event, November 23-24, 2021, Revised Selected Papers. Lecture Notes in Computer Science 13171, Springer 2022, ISBN 978-3-030-94889-4

Chatbot User Insight

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  - conf/conversations/CiccoIAAP21
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Roberta De Cicco, Serena Iacobucci, Antonio Aquino, Francesca Romana Alparone, Riccardo Palumbo:
Understanding Users' Acceptance of Chatbots: An Extended TAM Approach. 3-22
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  - conf/conversations/KoebelLMTC21
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Kathrin Koebel, Martin Lacayo, Madhumitha Murali, Ioannis Tarnanas, Arzu Çöltekin:
Expert Insights for Designing Conversational User Interfaces as Virtual Assistants and Companions for Older Adults with Cognitive Impairments. 23-38
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  - conf/conversations/FelixR21
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Beatriz Félix, Jorge Ribeiro:
Understanding People's Expectations When Designing a Chatbot for Cancer Patients. 39-54
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Sebastian Hobert:
Individualized Learning Patterns Require Individualized Conversations - Data-Driven Insights from the Field on How Chatbots Instruct Students in Solving Exercises. 55-69

Chatbots Supporting Collaboration and Social Interaction

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  - conf/conversations/TauleFF21
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Tina Taule, Asbjørn Følstad, Knut Inge Fostervold:
How Can a Chatbot Support Human Resource Management? Exploring the Operational Interplay. 73-89
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  - conf/conversations/AlvesWCS21
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Luiz Philipe Serrano Alves, Igor Scaliante Wiese, Ana Paula Chaves, Igor Steinmacher:
How to Find My Task? Chatbot to Assist Newcomers in Choosing Tasks in OSS Projects. 90-107
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  - conf/conversations/YildizBD21
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Eren Yildiz, Suna Bensch, Frank Dignum:
Incorporating Social Practices in Dialogue Systems. 108-123
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  - conf/conversations/LoboRPD21
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Inês Lobo, Diogo Rato, Rui Prada, Frank Dignum:
Socially Aware Interactions: From Dialogue Trees to Natural Language Dialogue Systems. 124-140

Chatbot UX and Design

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Ana Paula Chaves, Marco Aurélio Gerosa:
The Impact of Chatbot Linguistic Register on User Perceptions: A Replication Study. 143-159
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  - conf/conversations/KamoenML21
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Naomi Kamoen, Tessa McCartan, Christine Liebrecht:
Conversational Agent Voting Advice Applications: A Comparison Between a Structured, Semi-structured, and Non-structured Chatbot Design for Communicating with Voters About Political Issues. 160-175
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  - conf/conversations/MooshammerE21
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Sandra Mooshammer, Katrin Etzrodt:
Social Research with Gender-Neutral Voices in Chatbots - The Generation and Evaluation of Artificial Gender-Neutral Voices with Praat and Google WaveNet. 176-191
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  - conf/conversations/Pawlik21
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V. Phoebe Pawlik:
Design Matters! How Visual Gendered Anthropomorphic Design Cues Moderate the Determinants of the Behavioral Intention Towards Using Chatbots. 192-208

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