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ORCIDBusiness Process Management Cases 2021
- Jan vom Brocke, Jan Mendling, Michael Rosemann:
Business Process Management Cases Vol. 2, Digital Transformation - Strategy, Processes and Execution. Springer 2021, ISBN 978-3-662-63047-1
Introduction
- Jan vom Brocke, Jan Mendling, Michael Rosemann:
Planning and Scoping Business Process Management with the BPM Billboard. 3-16
Cases on Process Technology and Automation
- Jan Marek, Kurt Blümlein, Charlotte Wehking:
Process Automation at Generali CEE Holding: A Journey to Digitalization. 19-28 - Stefan Schönig, Andreas Ermer, Stefan Jablonski:
Sensor-Enabled Wearable Process Support in the Production Industry. 29-40 - Luise Pufahl, Bridie Ohlsson, Ingo Weber, Garrett Harper, Emma Weston:
Enabling Financing in Agricultural Supply Chains Through Blockchain. 41-56 - Fabian Ludacka, Jean Duell, Philipp Waibel:
Digital Transformation of Global Accounting at Deutsche Bahn Group: The Case of the TIM BPM Suite. 57-68 - Antonio Manuel Gutiérrez-Fernández, Freddie Van Rijswijk, Christoph Ruhsam, Klaus Kogler, Anna Shadrina, Gerhard Zucker:
Tracking Energy Efficiency Performance at Clean Energy Solutions. 69-80 - Florian Pauker, Juergen Mangler, Stefanie Rinderle-Ma, Matthias Ehrendorfer:
Industry 4.0 Integration Assessment and Evolution at EVVA GmbH: Process-Driven Automation Through centurio.work. 81-91 - Jens Geiger, Stefan Jablonski, Sebastian Petter, Louis Christian Püschel, Maximilian Röglinger:
Managing Agile Business Processes at N-DECT. 93-108
Cases on Process Analysis and Monitoring
- Joos C. A. M. Buijs, Rick F. M. Bergmans, Rachied El Hasnaoui:
Analysis of the Customer Journey at the Pension Provider APG Using Self-Service and Data Hub Concepts. 111-124 - Álvaro Valencia-Parra
, Belén Ramos-Gutiérrez, Ángel Jesús Varela-Vaca, María Teresa Gómez-López, Antonio Garcia Bernal:
Enabling Process Mining in Airbus Manufacturing. 125-138 - Karlijn F. Canjels, Maike S. V. Imkamp, Tim A. E. J. Boymans, Rob J. B. Vanwersch:
Improving the Arthrosis Care Process at Maastricht UMC+: Unraveling Complex and Noncomplex Cases by Data and Process Mining. 139-151 - Andreas Metzger, Johannes Franke, Thomas Jansen:
Ensemble Deep Learning for Proactive Terminal Process Management at the Port of Duisburg "duisport". 153-164 - Marcus Dees, Massimiliano de Leoni, Wil M. P. van der Aalst, Hajo A. Reijers:
Accurate Predictions, Invalid Recommendations: Lessons Learned at the Dutch Social Security Institute UWV. 165-178 - Imesha Denagama Vitharanage, Denise Toman, Wasana Bandara, Rehan Syed:
Realizing the Benefits of Process Improvement: The Case of Queensland University of Technology. 179-191
Cases on Governance and Strategic Alignment
- Wasana Bandara, John C. Merideth, Angsana A. Techatassanasoontorn, Paul Mathiesen, Dan O'Neill:
Successful BPM Governance: Insights from Commonwealth Bank of Australia. 195-206 - Ahmad Alibabaei:
On the Role of BPM Governance at "System Group". The BPM Journey of an Iranian Software Solution Provider. 207-220 - Thomas Kuhn, Jenny Bruhin, Tecwyn Hill:
Making Processes Patient-Centric: Process Standardization and Automation in the Healthcare Sector at Hirslanden AG. 221-233 - Seyed Amir Bolboli, Ludger Hasenauer, Cristina Cabanillas:
BPM Adoption at the Industrial Services Provider Bilfinger. 235-248 - Klaus Cee, Iris Bruns, Andreas Schachermeier, Lena Franziska Kaiser:
Adoption of Globally Unified Process Standards: The Case of the Production Company Marabu. 249-259 - Angelo Corallo, Mariangela Lazoi, Manuela Marra, Lorenzo Quarta, Aurora Rimini, Cesare Liaci:
A Processes Reference Framework for the Creative and Cultural Industries. The Case of the Puglia Creativa Cluster. 261-276 - Elheme Azemi, Saimir Bala:
Exploring BPM Adoption and Assessing the Strategic Alignment of Processes at Raiffeisen Bank Kosovo. 277-288 - Renata Gabryelczyk, Artur Grygorowicz, Agnieszka Bitkowska:
Developing Business Process Architecture at Poland's Ministry of Finance. An Uneasy Journey Toward BPM. 289-315 - Konrad Schießl, Andreas Weigert, Gunter Beitinger:
Integrating Hoshin Kanri into Business Process Management: A Holistic Approach at Siemens Electronic Works Amberg. 317-330
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