BibTeX record conf/web/BaKSZ11

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@inproceedings{DBLP:conf/web/BaKSZ11,
  author       = {Sulin Ba and
                  Dan Ke and
                  Jan Stallaert and
                  Zhongju Zhang},
  editor       = {Michael J. Shaw and
                  Dongsong Zhang and
                  Wei T. Yue},
  title        = {Comparing the Quality of Customer Service in 3D Virtual Worlds to
                  Web-Based Service},
  booktitle    = {E-Life: Web-Enabled Convergence of Commerce, Work, and Social Life
                  - 10th Workshop on E-Business, {WEB} 2011, Shanghai, China, December
                  4, 2011, Revised Selected Papers},
  series       = {Lecture Notes in Business Information Processing},
  volume       = {108},
  pages        = {234--247},
  publisher    = {Springer},
  year         = {2011},
  url          = {https://doi.org/10.1007/978-3-642-29873-8\_22},
  doi          = {10.1007/978-3-642-29873-8\_22},
  timestamp    = {Mon, 30 Nov 2020 13:33:53 +0100},
  biburl       = {https://dblp.org/rec/conf/web/BaKSZ11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}