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ORCIDPerformance Evaluation, Volume 80
Volume 80, October 2014
- Hideaki Takagi:
Special Issue of Performance Evaluation on Service Science of Queues with Human Servers. 1-4 - Nikky Kortbeek, Maartje E. Zonderland
, Aleida Braaksma, Ingrid M. H. Vliegen, Richard J. Boucherie, Nelly Litvak, Erwin W. Hans:
Designing cyclic appointment schedules for outpatient clinics with scheduled and unscheduled patient arrivals. 5-26 - Marcus A. de Q. V. Lima, Paulo Romero Martins Maciel, Bruno Silva, Almir Pereira Guimarães:
Performability evaluation of emergency call center. 27-42 - Tuan Phung-Duc, Ken'ichi Kawanishi:
Performance analysis of call centers with abandonment, retrial and after-call work. 43-62 - Aliza R. Heching, Mark S. Squillante:
Optimal capacity management and planning in services delivery centers. 63-81 - Andrew A. Li, Ward Whitt:
Approximate blocking probabilities in loss models with independence and distribution assumptions relaxed. 82-101 - Stefan Creemers, Mieke Defraeye, Inneke Van Nieuwenhuyse:
G-RAND: A phase-type approximation for the nonstationary G(t)/G(t)/s(t)+G(t) queue. 102-123
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