Interactions, Volume 14

Volume 14, Number 1, January + February 2007

Help! User assistance and HCI In this issue

• 
  Jonathan Arnowitz, Elizabeth Dykstra-Erickson:
  In this issue. 4

Fresh: rant

• 
  Jonathan Arnowitz, Elizabeth Dykstra-Erickson:
  "Help yourself!: We have better things to do...". 5-7

Fresh: ok/cancel

• 
  Tom Chi, Kevin Cheng:
  Helpless. 5

Fresh: ask Doctor Usability

• 
  Dr. Usability: Cool vs. usable. 9-10

Fresh: pushing the envelope

• 
  Fred Sampson:
  Managing, just barely. 10-11

Fresh: nuts & bolts

• 
  William Yurcik, Ramona Su Thompson, Michael B. Twidale, Esa M. Rantanen:
  If you can't beat 'em, join 'em: combining text and visual interfaces for security-system administration. 12-14

Forum: under development

• 
  Gary Marsden:
  Open source bicycles. 16-17

Forum: here's entertainment

• 
  Jerrod Larson:
  Out of the video arcade, into the office: where computer games can lead productivity software. 18-21

Help! User assistance and HCI

• 
  Fred Sampson:
  Who you gonna call? 22-23
• 
  Pierfrancesco Foglia, F. Giuntoli, Cosimo Antonio Prete, Michele Zanda:
  Assisting e-government users with animated talking faces. 24-26
• 
  Mike Hughes:
  A pattern language for user assistance. 27-29
• 
  Matthew Ellison:
  Embedded user assistance: the future for software help? 30-31
• 
  Doris Holloway:
  Overcoming a common help design challenge: no access to users. 32-38
• 
  Garett O. Dworman:
  Arbitration of a help system. 39-42
• 
  Sachin Patil, Kay Howell:
  My learning assistant: question-asking and -answering in synthetic game environments. 43-45

People: the way i see it

• 
  Donald A. Norman:
  Three challenges for design. 46-47

People: The well-tempered practitioner

• 
  Chauncey E. Wilson:
  Taking usability practitioners to task. 48-49

People: fast forward

• 
  Aaron Marcus:
  Taxonomies to tax the couch-potato's cortex. 50-51

Books

• 
  Bernice Glenn:
  Review of "Shape: Talking About Seeing and Doing by George Stiny, " MIT Press, 2006, ISBN 0262195313. 52-
• 
  Gerard Torenvliet:
  New & upcoming titles. 53

Event planner

• 
  Event planner. 54

Rave

• 
  Jonathan Arnowitz, Elizabeth Dykstra-Erickson:
  [Blank] my [blank]: mad libs for designers. 56

Postcards from the future

• 
  Atticus Wolrab:
  Help! 56

Volume 14, Number 2, March + April 2007

25 years of CHI conferences: a photographic essay Fresh

• 
  Jonathan Arnowitz, Elizabeth Dykstra-Erickson:
  In this issue. 4

Fresh: rant

• 
  Jonathan Arnowitz:
  25 years of CHI: practice CHI. 5-7

Fresh: ok/cancel

• 
  Tom Chi, Kevin Cheng:
  Rock solid. 9

Fresh: ask Dr. Usability

• 
  Jonathan Arnowitz:
  The bottom line? 9-10

Fresh: pushing the envelope

• 
  Dana Chisnell:
  Where technology meets green bananas. 10-11

Forum: under development

• 
  Nicola J. Bidwell, Peter Radoll, Truna:
  Redisplacement by design. 12-14

Forum: open for business

• 
  Tim Altom:
  Usability as risk management. 16-17
• 
  Phil Carter:
  Liberating usability testing. 18-22
• 
  Erratum: "Assisting E-Government Users with Animated Talking Faces" by P. Foglia, F. Giuntoli, C. A. Prete, and M. Zanda. 24-25
• 
  Ben Shneiderman:
  25 years of CHI conferences: capturing the exchange of ideas. 24-31

Web technologies

• 
  Greg Rosenberg:
  A look into the interaction design of the new Yahoo! mail...: and the pros and cons of AJAX. 33-34
• 
  Orville Leverne Clubb:
  Human-to-Computer-to-Human Interactions (HCHI) of the communications revolution. 35-39

People: the way I see it

• 
  Donald A. Norman:
  Simplicity is highly overrated. 40-41

People: fast forward

• 
  Aaron Marcus:
  Happy birthday!: CHI at 25. 42-43

People: the well-tempered practitioner

• 
  Chauncey E. Wilson:
  Please listen to me!: or, how can usability practitioners be more persuasive? 44-

People: on the edge

• 
  Lars Erik Holmquist:
  Mobile 2.0. 46-47

People: timelines

• 
  Jonathan Grudin:
  Living without parental controls: the future of HCI. 48-52

Event planner

• 
  Event planner. 54

Rave

• 
  Jonathan Arnowitz, Elizabeth Dykstra-Erickson:
  25 years of CHI: experience CHI. 56

Volume 14, Number 3, May + June 2007

Business leadership and the UX manager In this issue

• 
  Jonathan Arnowitz, Elizabeth Dykstra-Erickson:
  In this issue. 4

Fresh: rant

• 
  Jonathan Grudin:
  Policies and practices. 5-7

Fresh: ok/cancel

• 
  Tom Chi, Kevin Cheng:
  Reporting structure. 5

Fresh: ask Doctor Usability

• 
  Dr. Usability: Hunting for patterns and contradictions. 9

Fresh: pushing the envelope

• 
  Fred Sampson:
  Sense and accessibility. 10-11

Forum: under development

• 
  Stéphane Boyera:
  Can the mobile web bridge the digital divide? 12-14

Forum: here's entertainment

• 
  Dennis R. Wixon:
  Guitar Hero: the inspirational story of an "overnight" success. 16-17

Forum: timelines

• 
  Richard W. Pew:
  An unlikely HCI frontier: the social security administration in 1978. 18-21

UX management

• 
  Daniel Rosenberg:
  Introducing the 360 degrees view of UX management. 22-24
• 
  Janice Anne Rohn:
  How to organizationally embed UX in your company. 25-28
• 
  Jeremy Ashley:
  Working with c-level executives. 29-30

UX Management

• 
  Kristin Desmond:
  What makes UX successful from the executive perspective?: an interview with Mark Vershel. 31-33
• 
  Andreas Hauser:
  UCD collaboration with product management and development. 34-35
• 
  Jon Innes:
  Defining the user experience function: innovation through organizational design. 36-37
• 
  Anna M. Wichansky:
  Working with standards organizations. 38-39
• 
  Mark C. Detweiler:
  Managing UCD within agile projects. 40-42

People: the way I see it

• 
  Don Norman:
  The next UI breakthrough: command lines. 44-45

People: fast forward

• 
  Aaron Marcus:
  Big spaces, big lives, big challenges. 46-47

People: The well-tempered practitioner

• 
  Chauncey E. Wilson:
  Designing useful and usable questionnaires: you can't just "throw a questionnaire together". 48-

Books

• 
  Gerard Torenvliet:
  Review of "Ambient Findability by Peter Morville, " O'Reilly Media, 2006; ISBN 0-596-00765-5. 50-51
• 
  New & upcoming titles. 51

Rewind

• 
  Jonathan Grudin:
  NordiCHI 2006: learning from a regional conference. 52-53
• 
  Robert J. K. Jacob, Audrey Girouard, Leanne M. Hirshfield, Michael S. Horn, Orit Shaer, Erin Treacy Solovey, Jamie Zigelbaum:
  CHI2006: what is the next generation of human-computer interaction? 53-58
• 
  Enrico Bertini, Catherine Plaisant, Giuseppe Santucci:
  BELIV'06: beyond time and errors; novel evaluation methods for information visualization. 59-60

Event planner

• 
  Event planner. 62-63

Rave

• 
  Jonathan Arnowitz, Elizabeth Dykstra-Erickson:
  Web 2.0 and beyond. 64

Volume 14, Number 4, July + August 2007

In this issue

• 
  Jonathan Arnowitz, Elizabeth Dykstra-Erickson:
  In this issue. 4

Fresh: ok/cancel

• 
  Tom Chi, Kevin Cheng:
  Aging technophiles. 5

Fresh: rant

• 
  Jonathan Arnowitz:
  HCI and the human condition. 5-7

Fresh: ask Doctor Usability

• 
  Dr. Usability: New math. 9

Fresh: pushing the envelope

• 
  Fred Sampson:
  Who said "Usability is Free"? 10-1

Forum: under development

• 
  Indrani Medhi:
  User-centered design for development. 12-14

Forum: timelines

• 
  Dov Te'eni:
  HCI is in business---focusing on organizational tasks and management. 16-19

Designing for seniors

• 
  Jonathan Livingston:
  ICT design for elders. 20-21
• 
  Susan Ayers Walker, Michael Sarfatti:
  Technology and aging: the untapped potential. 22-23
• 
  Sri Kurniawan:
  Mobile phone design for older persons. 24-25
• 
  Sara H. Basson, Peter G. Fairweather, Vicki L. Hanson:
  Speech recognition and alternative interfaces for older users. 26-29
• 
  Boris E. R. de Ruyter, Elly Pelgrim:
  Ambient assisted-living research in carelab. 30-33
• 
  Alex Mihailidis, Jennifer Boger, Marcelle Canido, Jesse Hoey:
  The use of an intelligent prompting system for people with dementia. 34-37
• 
  Janna C. Kimel, Jay Lundell:
  Exploring the nuances of Murphy's Law - long-term deployments of pervasive technology into the homes of older adults. 38-41
• 
  Michael Merzenich:
  Neuroscience via computer: brain exercise for older adults. 42-45

People: the way I see it

• 
  Donald A. Norman:
  The next UI breakthrough, part 2: physicality. 46-47

People: fast forward

• 
  Aaron Marcus:
  Fun! fun! fun! in the user experience we just wanna have fun...don't we? 48-

People: the well-tempered practitioner

• 
  Chauncey E. Wilson:
  Ethical dilemmas redux. 50-51

Books

• 
  David Broschinsky:
  Review of "The User Is Always Right: A Practical Guide to Creating and Using Personas for the Web by Steve Mulder and Ziv Yaar, " New Riders, 2007, ISBN 0321434536. 52-53
• 
  New & upcoming titles. 53

Event planner

• 
  Event planner. 54

Postcards from the future

• 
  Atticus Wolrab:
  Google graves. 56

Rave

• 
  Jonathan Arnowitz, Elizabeth Dykstra-Erickson:
  Enter the chief design officer!: hail to the chief! 56-

Volume 14, Number 5, September + October 2007

In this issue

• 
  Jonathan Arnowitz, Elizabeth Dykstra-Erickson:
  In this issue. 4

Fresh: rant

• 
  Jonathan Arnowitz:
  Don't just stand there, do something! But don't panic. 5-7

Fresh: ask Doctor Usability

• 
  Dr. Usability: Chain of command. 9

Fresh: nuts and bolts

• 
  Daniel F. Zucker:
  What does AJAX mean for you? 10-12

Forum: under development

• 
  Nathan Eagle:
  Turning the Rift Valley into Silicon Valley: mobile phones and African entrepreneurship. 14-15

Forum: timelines

• 
  Bruce Damer:
  Meeting in the ether. 16-18

Forum: connections

• 
  Lothar Müller:
  SwissCHI's HCI education: a successful joint effort of practitioners and academia. 20-21

Forum: here's entertainment

• 
  Dennis R. Wixon, August de los Reyes:
  The design of emotionally engaging products. 22-23

Societal interfaces

• 
  Manfred Tscheligi:
  The importance of HCI for solving societal challenges. 24-25
• 
  Anne M. Clarke:
  Ambient and pervasive technology: designing safeguards for vulnerable users. 26-28
• 
  Edwin H. Blake:
  Information and social support for semi-literate people living with HIV. 29-32
• 
  Peter Raemy, Robert Ruprecht:
  Making public transport information accessible through ICT. 33-35
• 
  Bruno von Niman, Alejandro Rodríguez-Ascaso, Steve Brown, Torbjørn Sund:
  User experience design guidelines for telecare (e-health) services. 36-40
• 
  Manfred Tscheligi, Wolfgang Reitberger:
  Persuasion as an ingredient of societal interfaces. 41-43

People: fast forward

• 
  Aaron Marcus:
  Am I pushing your buttons? 44-45

People: the well-tempered practitioner

• 
  Chauncey E. Wilson:
  The problem with usability problems: context is critical. 46-

Books

• 
  Stacey Sutton:
  Review of "Cost-Justifying Usability: An Update for the Internet Age (2nd ed.) by Randolph Bias and Deborah Mayhew, Editors, " Morgan Kaufmann, 2005, ISBN: 978-0-12-095811-5. 48-50
• 
  New & upcoming titles. 49

Bridge the gap

• 
  Lynn Cherny:
  I see evidence of research...what about design? 52-53

Event planner

• 
  Event planner. 54

Rave

• 
  Jonathan Arnowitz, Elizabeth Dykstra-Erickson:
  Masters of our process. 56-

Volume 14, Number 6, November + December 2007

In this issue

• 
  Jonathan Arnowitz, Elizabeth Dykstra-Erickson:
  In this issue. 4

Passing the baton

• 
  Jonathan Arnowitz:
  <interactions> 2005-2007: a look back. 5-9
• 
  Elizabeth Dykstra-Erickson, Jonathan Arnowitz, Jon Kolko, Richard Anderson:
  Signing on/signing off. 10-11

Fresh: rant

• 
  Jonathan Arnowitz:
  Consultants as heroes and hucksters. 13-17

Fresh: ask Doctor Usability

• 
  Jonathan Arnowitz:
  In memoriam. 17

Fresh: pushing the envelope

• 
  Fred Sampson:
  Sealing the envelope. 18-19

Fresh: Nuts and bolts

• 
  Luke Kowalski:
  A "Survivor"-like designer reality show? 20-22

Fresh: mailbag

• 
  Jonathan Arnowitz, Elizabeth Dykstra-Erickson:
  Coming clean with AJAX. 22

Forum: under development

• 
  Gary Marsden:
  What is the mobile internet? 24-25

Forum: timelines

• 
  Daniel Pargman, Peter Jakobsson:
  Five perspectives on computer game history. 26-29

Open source

• 
  Elizabeth Dykstra-Erickson, Yann Cheri:
  An open source primer. 30-32
• 
  Mitch Bayersdorfer:
  Managing a project with open source components. 33-34
• 
  David Schlesinger:
  Working with open source: a practical guide. 35-37
• 
  Görkem Çetin, Mehmet Göktürk:
  Usability in open source: community. 38-40
• 
  Daniel F. Zucker, Dick C. A. Bulterman:
  Open standard and open sourced SMIL for interactivity. 41-46
• 
  Matthias Müller-Prove:
  Community experience at OpenOffice.org. 47-48

People: the way I see it

• 
  Donald A. Norman:
  There's an automobile in HCI's future: an update. 50-51

People: fast forward

• 
  Aaron Marcus:
  The sun rises in the east. 52-53

People: the well-tempered practitioner

• 
  Chauncey E. Wilson:
  Inverse, reverse, and unfocused methods: variations on our standard tools of the trade. 54-

Flashback

• 
  Liam Friedland:
  Onshore-offshore: product development that won't break your designs. 56-58

Books

• 
  Jeroen S. de Bruin:
  Review of "Designing Interactions by Bill Moggridge, " MIT Press, 2006, ISBN 978-0-262-13474-3. 60-61
• 
  New & upcoming titles. 61

Event planner

• 
  Event planner. 62

Rave

• 
  Jonathan Arnowitz, Elizabeth Dykstra-Erickson:
  Observation and interaction design: lessons from the past. 64-

Postcards from the future

• 
  Atticus Wolrab:
  Third Life is a charm. 64